Are all the products safe?

Yes, at The Loved Hamster we put your hamster’s well-being first, therefore we only sell safe and premium-quality toys, treats, forages and enrichment. We don’t include any products with added sugar, as it is bad for all hamsters – specially dwarfs, who are prone to diabetes – and other rodents.

How can I contact the Costumer Service?

If you need to contact the Costumer Service, you can send a message to thelovedhamster@gmail.com. Keep in mind that we might be in different time zones and that I’m working at another job in the mornings, so if I don’t answer immediately, don’t panic! I’m absolutely answering as soon as I can. ?

I received my order but there is something wrong with it.

We work hard so that everyone is satisfied when they receive their order, but sometimes things go wrong. If there is a problem with your order or something arrives damaged, we will either send out a replacement or refund the money, but unfortunately we don’t accept returns. Feel free to contact us via e-mail at thelovedhamster@gmail.com.

My pet isn’t a hamster. How do I know if a product is suitable for them?

Most of our products are great for rabbits and rodents such as gerbils, mice, rats, chinchillas, guinea pigs, etc., but some of them aren’t because of the size or the use of grains in some recipes. We always try to make clear what animals can benefit from a particular product. If we have forgotten to clarify it in the description box or you have any doubts, feel free to contact us via e-mail at thelovedhamster@gmail.com.

I want to buy a product for my hamster but I don’t know their breed.

Hamsters are not classified based on breeds, but in different species, which have different needs. There are five species of hamsters you can own as pets: the syrian hamster, the Roborovski hamster, the Chinese hamster, the russian Campbell’s hamster and the winter white hamster.
You can find out which species your small friend is in this video: https://youtu.be/B3uwwfL-2bs

What if I didn’t find the answer to my question?

If you have any questions that have not been answered in this FAQ Section please send us a message to thelovedhamster@gmail.com. We will get back to you as soon as possible.

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